And when I sent an email to complain about this after I received the order, they did not offer me free shipping for the return. I'm sitting here scratching my head thinking, who in the world would actually fit into their XS or Small? Kids, I guess.Įdit: In response to Ivory Ella's comment below, there were absolutely no disclaimers of the size being super small. I don't care how cute your items are, if you don't fix this, you'll have a ton of unhappy customers. Ivory Ella does not post any warnings that their items run super small, and you need to pay your own shipping if you want to return. These measurements correspond to a US pants size 2 or 4. Sure enough, they were 26" in the waist (with minimal stretch) and 34" in the hips (with some stretch). I took measurements just to make sure I wasn't going crazy. When I received them, they were extremely small. I bought a pair of leggings in a size Large. I really don't want to return it as I absolutely love it and the quality is great but now I know for next time I need to lose a few pounds before making a purchase. I know I'm a 'bigger' girl but to me this shirt fits more like an L-XL. I also noticed it does shrink a little in the wash, I followed the directions but it didn't stay 100% it's original shape so now I'm having to stretch it out in order to wear it. Unfortunately when it finally came to make a purchase, I noticed they didn't sell plus sized clothing but I noticed the sizing on a select shirts did go up to a 2x which I do wear 2-3x in clothing from other companies so I decided to take a chance and purchase it because the website said it was a "comfy fit" making me think it would fit well. Ever since I found out about the company I knew one day I would have to make a purchase and I really wanted a shirt so I could support the elephants in a bigger way than lets say, a water bottle for example. I've dreamt of buying something from Ivory Ella. I honestly cannot believe this is the same company! I wrote to express my dissatisfaction with their new policy and customer service and no surprise, my email was ignored. This is a VERY dishonest way to do business and now I am stuck with a cheap looking sweatshirt that I will never wear and that took forever to arrive.and I am out $62.30. I was surprised to see nothing about the return policy unless I searched under FAQ's which I would have no reason to do. This seems to be a VERY important thing to let customers know up front, not when they are dissatisfied with a purchase. I don't know what happened to what used to be a great brand/company but I am more than disappointed! I just checked the website to see if I missed something on their home page. When I inquired about returning the item, I was told all sales are final! I am a long time customer and I can't believe that this is now their policy with no exceptions. I don't expect to pay the same price for a much cheaper made product. When my daughter looked at the tag to see what company they're now using (Gildan) she called it "basic." I'm not sure why they decided to change from the high quality product they used to use, but I won't be buying in the future. It is MUCH smaller (looks like a size small compared to my other two large sweatshirts), thinner and the hood strings are very low quality and cheap looking. This one does not even come close to my expectations. I have several Ivory Ella sweatshirts and love how soft, roomy and high quality they are. I am really disappointed with the quality and sizing of the sweatshirt I recently purchased.
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